Support Starts Here

FBHC serves individuals and families who may be:

• Seeking support before a concern becomes a crisis

• Experiencing emotional distress or difficulty coping

• Concerned about alcohol or other substance use

• Interested in strengthening their wellness or recovery

• Unsure where to begin or what kind of help they need

• Looking for support groups or community resources

• Transitioning from another level of treatment or care

• Supporting a loved one with behavioral health needs

Step 1: Contact Us

Complete our inquiry form, contact FBHC, or visit us at the 210 Reslience Building Monday-Friday, 10:00 am to 4:00 pm, to let us know you are interested in services.

A member of our team will follow up to answer initial questions and explain the next steps.

Step 2: Complete a Screening

All services begin with a brief behavioral health screening. The screening helps us understand your immediate concerns, identify potential risks, and determine whether you may benefit from services through FBHC or another provider.

Step 3: Review Your Options

After the screening, we will discuss the recommendations with you.

Depending on your needs, you may be:

• Scheduled for services with FBHC

• Invited to participate in a support group

• Scheduled for a more comprehensive assessment

• Connected with case management or community resources

• Referred to a provider offering a more appropriate level of care

Step 4: Develop a Plan

When you receive ongoing services through FBHC, you and your provider will work together to establish goals and determine what support will be most useful.

Your plan will reflect your needs, preferences, strengths, and priorities.

Step 5: Continue, Transition, or Complete Services

Behavioral health support is not one-size-fits-all. Some individuals may benefit from a brief intervention, while others may need longer-term or more specialized care.

We will periodically review your progress and help you transition, complete services, or connect with continued support when appropriate.

At FBHC, we believe behavioral health services should be compassionate, practical, culturally responsive, and accessible.

Our approach is:

Person-Centered

You are an active participant in your care. We work with you rather than making decisions for you.

Strengths-Based

We recognize that you bring existing strengths, knowledge, relationships, and lived experience into the process.

Trauma-Informed

We seek to create an environment that promotes emotional and physical safety, choice, trust, collaboration, and empowerment.

Community-Centered

Wellness is influenced by more than individual choices. We consider the relationships, environments, systems, and practical circumstances affecting your life.

Recovery-Oriented

We believe change and recovery are possible. Progress may look different for each person, and support should respect each individual’s goals and definition of wellness.

Do I need a diagnosis to contact FBHC?

• No. You do not need an existing diagnosis, referral, or treatment history to request information or complete an initial screening.

What if I do not know what kind of help I need?

• That is okay. Many people know that something is not going well but are unsure what type of support would be appropriate. Our screening and referral process is designed to help you identify a reasonable next step.

Does completing a screening mean I will automatically become an FBHC client?

• Not necessarily. The screening helps determine whether FBHC’s services are appropriate for your needs. We may recommend services through FBHC, a more comprehensive assessment, community resources, or another provider.

Does a positive screening mean that I have a behavioral health disorder?

• No. A screening is not the same as a diagnosis. A positive result indicates that additional discussion or assessment may be helpful.

Do you provide individual counseling?

• FBHC may provide individual counseling or brief therapeutic interventions when they are appropriate for the client’s needs and available through the relevant program.

• Some clients may be referred for specialized, intensive, or longer-term treatment.

Do you offer support groups?

• Yes. FBHC offers support and educational groups based on community needs and program availability. Contact us for information about current and upcoming group

How much do services cost?

• FBHC does not charge clients directly for services. Services are billed to insurance or covered through available grant funding.

Can FBHC help me find services somewhere else?

• Yes. When FBHC does not offer the service or level of care you need, we will make reasonable efforts to connect you with an appropriate community provider or resource.

Are services confidential?

• FBHC protects client information in accordance with applicable federal and Illinois confidentiality laws.

• There are limited circumstances in which information may need to be disclosed, including certain situations involving immediate safety concerns, suspected abuse or neglect, or other disclosures required by law. Your provider will explain confidentiality and its limitations before services begin.

Is FBHC a crisis center?

• No. FBHC does not provide 24-hour emergency or crisis response services.

• If you or someone else is in immediate danger, call 911 or go to the nearest emergency department. For immediate mental health or suicide-related crisis support, call or text 988.